\nAt DoorDash, our mission has always been to grow and empower local economies. With more selection than ever before, DoorDash and Wolt have facilitated over 14 billion lifetime consumer orders.* Since 2023, we\u2019ve made it easier to shop more of your neighborhood by adding 30 million retail products to the marketplace, with more than 500,000 products eligible for delivery in as little as an hour to the average U.S. consumer.** That expanding access also creates earning opportunities for millions of people: in 2025, more than 9 million Dashers earned over $20 billion globally.***<\/p>\n
This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20260930265529\/en\/<\/a><\/p>\n \nTogether, these milestones reflect more choice for consumers, more growth for local businesses, and more ways for people to earn on their own time.<\/p>\n \nAt our Dash Forward 2026 event, we unveiled new innovations built to solve real problems and make local commerce more effortless and rewarding for everyone. Whether that means texting your coffee order like you\u2019re messaging a friend, giving restaurants the tools to treat every customer like a regular, or introducing new AI assistants to help Dashers hit their earning goals, we\u2019re building a more connected future for consumers, merchants, and Dashers.<\/p>\n \nHere\u2019s everything we announced:<\/p>\n Skip the App: Now You Can Just Text DoorDash<\/b><\/p>\n \nOrdering is now as easy as sending a text. Sometimes you\u2019re mid-meeting or walking the dog, and you just need food to show up. Building on Ask DoorDash \u2014 our in-app assistant designed to help you find exactly what you want \u2014 we\u2019re bringing that same capability directly to your text chat. Starting today, U.S. consumers on iOS can join the waitlist to try the experience in beta now. Whether you\u2019re requesting a specific dish, asking for a local recommendation based on your mood, or telling DoorDash to \u201corder my usual protein bowl to the office,\u201d it searches local spots, suggests a cart, and handles checkout right inside the text thread. It learns your preferences and remembers them for future orders.<\/p>\n \nWe\u2019re also making grocery runs smarter and faster. Over 30% of recent grocery orders through Ask DoorDash were routine restocks.**** And now, you can reorder your usual groceries with a single tap. Plus, DoorDash scans the grocer\u2019s shelves in real-time to suggest cheaper equivalents, turning every time you shop into a chance to save.<\/p>\n Taking to the Skies with DoorDash Air<\/b><\/p>\n \nGetting drone delivery off the ground is about much more than just the aircraft. It\u2019s about the entire journey, from a busy kitchen to a consumer\u2019s doorstep. Today, we are unveiling DoorDash Air, a custom-built drone delivery system designed to scale for businesses of all sizes.<\/p>\n \nWe focused heavily on the groundwork first \u2014 the packaging, loading systems, and kitchen handoffs. This allows local businesses to deliver by air without significantly overhauling their operations. As Harrison Shih, Head of DoorDash Air, put it: \u201cWe didn’t start with a drone and ask what would fit. We started with what people order and how local businesses actually operate, then built the entire system from there.\u201d<\/p>\n \nPiloting first in Northern California with partners like Chipotle and Popeyes alongside other local restaurants, about 80% of today\u2019s typical DoorDash restaurant orders are light and small enough for the aircraft to carry safely***** and, based on estimates from our initial tests, we\u2019ve seen delivery times from the restaurant to the customer\u2019s door in under 5 minutes on average******. It\u2019s orchestrated seamlessly through our Autonomous Delivery Platform, which determines in real time whether a Dasher, Dot, or a drone is the fastest and most reliable way to reach a consumer.<\/p>\n The Mall in Your Pocket: Shop Your Favorites + Return Just as Easily<\/b><\/p>\n \nWe\u2019re making the mall in your pocket bigger by bringing iconic brands like Macy\u2019s, Anthropologie, The North Face, Vans, and Timberland to the DoorDash Marketplace. You can now shop an expanded selection of apparel, beauty, and home goods with fast delivery from hundreds of stores nationwide.<\/p>\n \nShopping on DoorDash also means shopping with more confidence. With Dasher Returns live in select cities today and expected to roll out nationwide in November, consumers pay a flat $7.99 fee******* to schedule an eligible return \u2014 no box or label required. A Dasher picks it up from your door in as fast as 30 minutes********<\/i> and brings it back to the store, where the return is processed on the spot so you receive your refund within days.*********<\/i><\/p>\n DashOS: One Platform to Help Restaurants Grow<\/b><\/p>\n \nA customer can discover a restaurant on DoorDash, order from its website the next week, and later book a table to visit in person. For the restaurant, those interactions often sit in separate systems, making it harder to understand what brings guests back.<\/p>\n \nToday we introduced DashOS<\/b>, a restaurant growth platform that connects DoorDash\u2019s tools across Marketplace, direct ordering, reservations, loyalty, guest management, and marketing. Restaurants can use those connections to offer more relevant recommendations and rewards, build stronger customer relationships, and spend less time managing separate tools. DashOS works behind the scenes, without adding another system for restaurant teams to manage.<\/p>\n \nFor guests, it means a more personal experience however they choose to order or dine. For restaurants, it means more opportunities to earn their next visit.<\/p>\n DashBuddy: New AI Tools Helping Dashers Get More From Each Dash<\/b><\/p>\n \nTo help remove the barriers that prevent new Dashers from getting started, we\u2019re launching DashBuddy, a new AI-powered assistant. Dashers can ask questions about things like scheduling, hotspots, or payments and get the answers they need, the moment they need it. Already used by over 200,000 Dashers**********<\/i>, and to date, DashBuddy has resolved about 95% of questions from Dashers signing up or preparing for their first dash.***********<\/i><\/p>\n \nWe\u2019re also rolling out new in-app AI features for more experienced Dashers, offering proactive tips and insights to help improve the dashing experience. Together, these tools can help Dashers make smarter decisions, and reach their goals with more confidence, from the first delivery to every one after.<\/p>\n Bringing Office Ordering to Workplace AI Tools<\/b><\/p>\n \nAn office lunch order can start with a single Slack message and quickly turn into a messy string of follow-ups, dietary requests, and delivery questions. Today, we\u2019re making that easier by introducing a DoorDash connector for corporate ordering.<\/p>\n \nUsing the Model Context Protocol (MCP), companies can bring DoorDash into compatible internal AI tools their teams already use or agents they build themselves. Employees can ask a workplace bot to find lunch, coordinate group orders, check out with corporate meal benefits, or even tap into inventory systems to automatically restock office supplies.<\/p>\n \nCompanies can join the MCP beta waitlist starting September 30 here<\/a>.<\/p>\n *As of September 2026. Excludes consumer pickup orders, Deliveroo data, and Wolt orders completed before its acquisition by DoorDash.<\/i><\/p>\n **Excludes restaurants. Based on average availability of products across a nationally representative sample of consumer locations as of March 2026 and delivery times nationwide. Availability and delivery times vary and are not guaranteed.<\/i><\/p>\n ***Metrics include DoorDash and Wolt, as well as Deliveroo beginning on October 2, 2025, its acquisition date. “Dashers” generally refers to the independent contractors that use our marketplaces. In certain geographies, Dashers may be known locally as riders, courier partners, or similar. Dashers may also refer to employees or independent contractors of third-party service providers or employees of our local entities.<\/i><\/p>\n ****Based on grocery orders placed through Ask DoorDash during mid August to mid September 2026.<\/i><\/p>\n *****Based on estimates using U.S. restaurant deliveries of limited distance, size and measurement period. Delivery times are not guaranteed.<\/i><\/p>\n ******Based on sample of U.S. Marketplace deliveries of limited distance and size. Delivery times vary and are not guaranteed.<\/i><\/p>\n *******Pricing subject to change<\/i><\/p>\n ********Based on a sample of U.S. Marketplace deliveries of limited distance and size. Pickup and delivery times vary and are not guaranteed.<\/i><\/p>\n *********Timing of receiving refund may vary.<\/i><\/p>\n **********As of September 2026.<\/i><\/p>\n ***********Based on DoorDash internal data from July 2026 – September 2026.<\/i><\/p>\n Forward-Looking Statements View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20260930265529\/en\/<\/a><\/span><\/p>\n![\"\"](\"https:\/\/mms.businesswire.com\/media\/20260930265529\/en\/2917455\/4\/for_hannah.jpg\")
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<\/i><\/b>This communication contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements generally relate to future events, and such statements in this communication include, but are not limited to, DoorDash\u2019s strategy with respect to its new offerings, services, and features and expectations regarding their availability, performance, outcomes, and benefits. Expectations and beliefs regarding these matters may not materialize, and actual results in future periods are subject to risks and uncertainties that could cause actual results to differ materially from those projected. For information on potential risks and uncertainties that could cause actual results to differ from any results predicted, please see DoorDash\u2019s most recent Annual Report on Form 10-K and its subsequent Quarterly Reports on Form 10-Q, each filed with the Securities and Exchange Commission.<\/i><\/p>\n<\/p>\n
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