{"id":1004792,"date":"2026-09-21T09:09:07","date_gmt":"2026-09-21T13:09:07","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-named-a-leader-in-gartner-magic-quadrant-and-recognized-in-critical-capabilities-report-for-business-orchestration-and-automation-technology-2\/"},"modified":"2026-09-21T09:09:07","modified_gmt":"2026-09-21T13:09:07","slug":"pega-named-a-leader-in-gartner-magic-quadrant-and-recognized-in-critical-capabilities-report-for-business-orchestration-and-automation-technology-2","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-named-a-leader-in-gartner-magic-quadrant-and-recognized-in-critical-capabilities-report-for-business-orchestration-and-automation-technology-2\/","title":{"rendered":"Pega Named a Leader in Gartner\u00ae Magic Quadrant\u2122 and Recognized in Critical Capabilities Report for Business Orchestration and Automation Technology"},"content":{"rendered":"

<\/p>\n

Pega Named a Leader in Gartner\u00ae Magic Quadrant\u2122 and Recognized in Critical Capabilities Report for Business Orchestration and Automation Technology<\/b><\/p>\n

Pega\u2019s AI orchestration and governance recognized for second consecutive year<\/i><\/p>\n

WALTHAM, Mass.–(BUSINESS WIRE<\/a>)–Pegasystems Inc.<\/a> (NASDAQ: PEGA), the enterprise AI software company for mission-critical work, today announced that Gartner has named Pega a Leader in the Gartner Magic Quadrant for Business Orchestration and Automation Technology<\/a> (1) and was recognized in the accompanying Critical Capabilities report<\/a> (2) for the second consecutive year. Pega was named a Leader in the Magic Quadrant for its Completeness of Vision, was positioned highest for Ability to Execute, and received the highest score for both the Critical Capabilities Case Management use case and the Adaptive Work use case.<\/p>\n

\nIn the Magic Quadrant report, \u201cGartner defines business orchestration and automation technologies (BOAT) as a consolidated software platform that orchestrates and automates disparate business processes and tasks with varying degrees of autonomy and complexity across enterprise systems. A BOAT platform must provide native capabilities for AI agents\u2019 orchestration and governance and multiagent coordination. It must leverage a combination of native connectivity methods, such as model context protocol, API and UI interactions, enabling secure, end-to-end enterprise agentic process automation across diverse execution environments.\u201d<\/p>\n

\nThe Magic Quadrant evaluated 20 vendors across seven criteria within the Ability to Execute and Completeness of Vision categories. The Critical Capabilities report evaluated the same vendors across 10 criteria and five specific use cases, including Deterministic Workflow Automation, Case Management and Adaptive Work, Agent Governance and Runtime Control, and others.<\/p>\n

\nThe Magic Quadrant and Critical Capabilities reports evaluated Pega Infinity<\/a>\u2122, Pega\u2019s suite of solutions to help enterprises scale AI. This includes Pega Blueprint<\/a>\u2122, the design agent that harnesses Claude, GPT, and Gemini to reimagine workflows for AI; Pega Agentic Process Fabric<\/a>\u2122, which orchestrates agents to automate work; Pega Process AI<\/a>\u2122 which optimizes and automates back-end processes; and Pega\u2019s Predictable AI\u2122 agents<\/a> which automate manual research, intake, document handling, and more.<\/p>\n

\nThese reports are among Pega’s many recent analyst recognitions for its AI platform capabilities. Recently, Pega was recognized as a Leader in The Forrester Wave\u2122: AI Platforms, Q3 2026<\/a> (2), the 2026 Gartner Magic Quadrant for Process Intelligence Platforms<\/a> (3), The Forrester Wave\u2122: Real-Time Interaction Management Software, Q4 2025<\/a> (4), The Forrester Wave\u2122 for Digital Process Automation, Q3 2025<\/a> (6), and The Forrester Wave\u2122: AI Decisioning Platforms, Q2 2025<\/a> (7). For more background on these and additional analyst reports, visit www.pega.com\/analyst-reports<\/a>.<\/p>\n

Quotes & Commentary:
\n
<\/b>“AI becomes effective when given a harness that orchestrates agent work, ensuring agents operate in the right context, collaborate seamlessly, and deliver trusted outcomes,” said Kerim Akgonul, chief product officer, Pega. “We believe this recognition from Gartner reflects Pega’s unique ability to combine AI agents with the workflow orchestration, governance, and controls organizations need to confidently drive meaningful business transformation.”<\/p>\n\n\n\n\n\n\n\n\n
\n

\n1.<\/p>\n<\/td>\n

Gartner, Inc., \u201cMagic Quadrant for Business Orchestration and Automation Technologies, Q3 2026\u201d by Saikat Ray, Arthur Villa, Sachin Joshi, Adam Briggs, Tushar Srivastava, Mike Warren, September 14, 2026<\/td>\n<\/tr>\n
\n

\n2.<\/p>\n<\/td>\n

Gartner, Inc., \u201cCritical Capabilities for Business Orchestration and Automation Technologies\u201d by Arthur Villa, Sachin Joshi, Saikat Ray, Adam Briggs, Mike Warren, and Tushar Srivastava<\/td>\n<\/tr>\n
\n

\n3.<\/p>\n<\/td>\n

Forrester Research, \u201cThe Forrester Wave\u2122: AI Platforms, Q3 2026\u201d by Mike Gualtieri and Rowan Curran, with contributors Sudha Maheshwari, Kylie Cadogan, and Jen Barton\u200b\u200b<\/td>\n<\/tr>\n
\n

\n4.<\/p>\n<\/td>\n

Gartner, Inc., \u201cMagic Quadrant for Process Intelligence, Q2 2026,\u201d by Tushar Srivastava, David Sugden, Marc Kerremans, May 5, 2026<\/td>\n<\/tr>\n
\n

\n5.<\/p>\n<\/td>\n

Forrester Research, \u201cThe Forrester Wave\u2122: Real-Time Interaction Management Software, Q4 2025\u201d by Rusty Warner, with contributors Martin Gill, Emily Doherty, and Christine Turley, November 17, 2025<\/td>\n<\/tr>\n
\n

\n6.<\/p>\n<\/td>\n

Forrester Research, \u201cThe Forrester Wave\u2122: Digital Process Automation Software, Q3 2025,\u201d by Crair Le Clair, with contributions from Chris Gardner, Renee Taylor \u2013 Huot, Faith Born, and Kara Hartig, October 2025<\/td>\n<\/tr>\n
\n

\n7.<\/p>\n<\/td>\n

Forrester Research, \u201cThe Forrester Wave\u2122: AI Decisioning Platforms, Q2 2025,\u201d by Mike Gualtieri with contributions from Sudha Maheshwari, Bardia Razzaghi, and Jen Barton, June 10, 2025<\/td>\n<\/tr>\n<\/table>\n

GARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally, MAGIC QUADRANT is a registered trademark of Gartner, Inc. and\/or its affiliates and is used herein with permission. All rights reserved.<\/i><\/b><\/p>\n

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/i><\/b><\/p>\n

About Pega
\n
<\/b>Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can’t afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world’s largest organizations have trusted Pega to turn transformation ambition into durable results. Learn more at pega.com<\/a>.<\/p>\n

All trademarks are the property of their respective owners.<\/i><\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20260921616273\/en\/<\/a><\/span><\/p>\n

Press Contact:
\n<\/b>
Ilena Ryan
\n
Pegasystems
\n
Ilena.ryan@pega.com<\/a><\/p>\n

KEYWORDS:<\/b> United States North America Massachusetts<\/p>\n

INDUSTRY KEYWORDS:<\/b> Software Internet Professional Services Business Data Management Apps\/Applications Technology Artificial Intelligence Other Manufacturing Other Communications Communications Manufacturing<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
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Pega Named a Leader in Gartner\u00ae Magic Quadrant\u2122 and Recognized in Critical Capabilities Report for Business Orchestration and Automation Technology Pega\u2019s AI orchestration and governance recognized for second consecutive year WALTHAM, Mass.–(BUSINESS WIRE)–Pegasystems Inc. (NASDAQ: PEGA), the enterprise AI software company for mission-critical work, today announced that Gartner has named Pega a Leader in the Gartner Magic Quadrant for Business Orchestration and Automation Technology (1) and was recognized in the accompanying Critical Capabilities report (2) for the second consecutive year. Pega was named a Leader in the Magic Quadrant for its Completeness of Vision, was positioned highest for Ability to Execute, and received the highest score for both the Critical Capabilities Case Management use case and the Adaptive Work use … <\/p>\n

Continue reading “Pega Named a Leader in Gartner\u00ae Magic Quadrant\u2122 and Recognized in Critical Capabilities Report for Business Orchestration and Automation Technology”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1004792","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nPega Named a Leader in Gartner\u00ae Magic Quadrant\u2122 and Recognized in Critical Capabilities Report for Business Orchestration and Automation Technology - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/pega-named-a-leader-in-gartner-magic-quadrant-and-recognized-in-critical-capabilities-report-for-business-orchestration-and-automation-technology-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pega Named a Leader in Gartner\u00ae Magic Quadrant\u2122 and Recognized in Critical Capabilities Report for Business Orchestration and Automation Technology - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Pega Named a Leader in Gartner\u00ae Magic Quadrant\u2122 and Recognized in Critical Capabilities Report for Business Orchestration and Automation Technology Pega\u2019s AI orchestration and governance recognized for second consecutive year WALTHAM, Mass.–(BUSINESS WIRE)–Pegasystems Inc. (NASDAQ: PEGA), the enterprise AI software company for mission-critical work, today announced that Gartner has named Pega a Leader in the Gartner Magic Quadrant for Business Orchestration and Automation Technology (1) and was recognized in the accompanying Critical Capabilities report (2) for the second consecutive year. 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(NASDAQ: PEGA), the enterprise AI software company for mission-critical work, today announced that Gartner has named Pega a Leader in the Gartner Magic Quadrant for Business Orchestration and Automation Technology (1) and was recognized in the accompanying Critical Capabilities report (2) for the second consecutive year. Pega was named a Leader in the Magic Quadrant for its Completeness of Vision, was positioned highest for Ability to Execute, and received the highest score for both the Critical Capabilities Case Management use case and the Adaptive Work use … Continue reading \"Pega Named a Leader in Gartner\u00ae Magic Quadrant\u2122 and Recognized in Critical Capabilities Report for Business Orchestration and Automation Technology\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-named-a-leader-in-gartner-magic-quadrant-and-recognized-in-critical-capabilities-report-for-business-orchestration-and-automation-technology-2\/","og_site_name":"Market Newsdesk","article_published_time":"2026-09-21T13:09:07+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20260921616273r1&sid=flmnd&distro=nx&lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-named-a-leader-in-gartner-magic-quadrant-and-recognized-in-critical-capabilities-report-for-business-orchestration-and-automation-technology-2\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-named-a-leader-in-gartner-magic-quadrant-and-recognized-in-critical-capabilities-report-for-business-orchestration-and-automation-technology-2\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Pega Named a Leader in Gartner\u00ae Magic Quadrant\u2122 and Recognized in Critical Capabilities Report for Business Orchestration and Automation Technology","datePublished":"2026-09-21T13:09:07+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-named-a-leader-in-gartner-magic-quadrant-and-recognized-in-critical-capabilities-report-for-business-orchestration-and-automation-technology-2\/"},"wordCount":886,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-named-a-leader-in-gartner-magic-quadrant-and-recognized-in-critical-capabilities-report-for-business-orchestration-and-automation-technology-2\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20260921616273r1&sid=flmnd&distro=nx&lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-named-a-leader-in-gartner-magic-quadrant-and-recognized-in-critical-capabilities-report-for-business-orchestration-and-automation-technology-2\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-named-a-leader-in-gartner-magic-quadrant-and-recognized-in-critical-capabilities-report-for-business-orchestration-and-automation-technology-2\/","name":"Pega Named a Leader in Gartner\u00ae Magic Quadrant\u2122 and Recognized in Critical Capabilities Report for Business Orchestration and Automation Technology - 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