{"id":1003953,"date":"2026-09-16T11:59:19","date_gmt":"2026-09-16T15:59:19","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-wins-2026-globee-award-for-ai-powered-customer-experience-solution-excellence\/"},"modified":"2026-09-16T11:59:19","modified_gmt":"2026-09-16T15:59:19","slug":"ibex-wins-2026-globee-award-for-ai-powered-customer-experience-solution-excellence","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-wins-2026-globee-award-for-ai-powered-customer-experience-solution-excellence\/","title":{"rendered":"ibex Wins 2026 Globee\u00ae Award for AI-Powered Customer Experience Solution Excellence"},"content":{"rendered":"

\nibex Wave iX Virtual Agent Honored for Exceptional Innovation
\n<\/h2>\n
\n

WASHINGTON, Sept. 16, 2026 (GLOBE NEWSWIRE) — ibex<\/a>\u00a0(NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, today announced it was named a winner in the 13th Annual 2026 Globee\u00ae Awards for Excellence. <\/strong><\/p>\n

ibex was recognized with the Silver Globee\u00ae for its Wave iX Virtual Agent<\/a>, the industry-leading conversational AI agent for voice and chat that automates customer interactions while increasing resolution rates and customer satisfaction. It delivers AI-driven, brand-aligned voice and text experiences that are human-like, hyper-personalized, and scalable, seamlessly integrating with human agent support systems to enable fast escalation and efficient resolution of complex issues.<\/p>\n

\u201cWe are proud to accept this recognition from the Globee\u00ae Awards, which reflects ibex\u2019s market leadership in leveraging Al to optimize both the customer and agent lifecycles,\u201d said Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex. \u201cWith Wave iX, we\u2019re helping organizations connect AI, human expertise, and business insights across the entire customer journey to deliver faster resolutions, more personalized interactions, and measurable business outcomes.\u201d<\/p>\n

The Globee\u00ae Awards for Excellence recognize achievements across a wide range of categories, reflecting accomplishments in areas such as business performance, operational excellence, leadership, customer success, innovation, and organizational impact across industries. Nominations are evaluated across local, regional, and global achievements, ensuring that impactful work at every level is recognized.<\/p>\n

San Madan, President of the Globee Awards, commented: \u201cCongratulations to the 2026 winners for their achievements across diverse areas of business and industry. Your work reflects a commitment to excellence and continued progress across organizations worldwide.\u201d<\/p>\n

\n About ibex<\/strong>\n <\/p>\n

ibex is a global leader in outsourced business services and AI-powered customer experience solutions, enabling the world\u2019s best brands to deliver truly differentiated experiences for their customers. Leveraging a global team of more than 36,000 human CX experts \u2013 powered by the best AI technology, decades of CX innovation, and deep business insights \u2013 ibex engineers seamless, end-to-end customer journeys from AI agents to human agents at scale across retail, e-commerce, healthcare, fintech, utilities, technology, logistics, and more. Discover more at ibex.co and connect with us on LinkedIn<\/a>.<\/p>\n

\n About the Globee\u00ae Awards<\/strong>\n <\/p>\n

The Globee\u00ae Awards, a business awards program with worldwide participation, organize\u00a010 awards programs<\/strong>\u00a0that recognize achievements across multiple industries and sectors. These include programs focused on business, artificial intelligence, cybersecurity, leadership, innovation, customer excellence, technology, and more. To learn more about the Globee\u00ae Awards, visit: https:\/\/globeeawards.com<\/a><\/p>\n

\n Media Contact<\/strong>
\n
Dan Burris
Ibex
Daniel.Burris@ibex.co<\/a><\/p>\n

A photo accompanying this announcement is available at https:\/\/www.globenewswire.com\/NewsRoom\/AttachmentNg\/32af2717-cca8-42cc-9f4b-e75c36ac63f1<\/a><\/p>\n

\"\"
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<\/div>\n","protected":false},"excerpt":{"rendered":"

ibex Wave iX Virtual Agent Honored for Exceptional Innovation WASHINGTON, Sept. 16, 2026 (GLOBE NEWSWIRE) — ibex\u00a0(NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, today announced it was named a winner in the 13th Annual 2026 Globee\u00ae Awards for Excellence. ibex was recognized with the Silver Globee\u00ae for its Wave iX Virtual Agent, the industry-leading conversational AI agent for voice and chat that automates customer interactions while increasing resolution rates and customer satisfaction. It delivers AI-driven, brand-aligned voice and text experiences that are human-like, hyper-personalized, and scalable, seamlessly integrating with human agent support systems to enable fast escalation and efficient resolution of complex issues. \u201cWe are proud to accept this recognition from the Globee\u00ae … <\/p>\n

Continue reading “ibex Wins 2026 Globee\u00ae Award for AI-Powered Customer Experience Solution Excellence”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1003953","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nibex Wins 2026 Globee\u00ae Award for AI-Powered Customer Experience Solution Excellence - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-wins-2026-globee-award-for-ai-powered-customer-experience-solution-excellence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ibex Wins 2026 Globee\u00ae Award for AI-Powered Customer Experience Solution Excellence - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"ibex Wave iX Virtual Agent Honored for Exceptional Innovation WASHINGTON, Sept. 16, 2026 (GLOBE NEWSWIRE) — ibex\u00a0(NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, today announced it was named a winner in the 13th Annual 2026 Globee\u00ae Awards for Excellence. ibex was recognized with the Silver Globee\u00ae for its Wave iX Virtual Agent, the industry-leading conversational AI agent for voice and chat that automates customer interactions while increasing resolution rates and customer satisfaction. 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