{"id":1001120,"date":"2026-09-08T08:04:37","date_gmt":"2026-09-08T12:04:37","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/aok-plus-goes-live-on-nices-unified-cx-ai-platform\/"},"modified":"2026-09-08T08:04:37","modified_gmt":"2026-09-08T12:04:37","slug":"aok-plus-goes-live-on-nices-unified-cx-ai-platform","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/aok-plus-goes-live-on-nices-unified-cx-ai-platform\/","title":{"rendered":"AOK PLUS Goes Live on NiCE\u2019s Unified CX AI Platform"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>AOK PLUS Goes Live on NiCE\u2019s Unified CX AI Platform<\/b><\/p>\n<p class=\"bwalignc\"><i>Leading German health insurer brings NiCE Cognigy AI agents and CXone together to support more than 5 million annual member interactions<\/i><\/p>\n<p>HOBOKEN, N.J.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<b>NiCE (Nasdaq: NICE)<\/b> today announced that AOK PLUS is now live on NiCE Cognigy and CXone, making it one of the first customers to bring AI agents and member service operations together on NiCE\u2019s unified CX AI platform. The deployment unites AI-powered self-service, intelligent orchestration, workflows and employee expertise to support more than 5 million annual member interactions.<\/p>\n<p>\nAOK PLUS began its <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.cognigy.com%2Fnews%2Faok-plus-selects-cognigy&amp;esheet=54599490&amp;newsitemid=20260908634987&amp;lan=en-US&amp;anchor=AI+transformation&amp;index=1&amp;md5=7d6add04bf076b05b06233079cc3119e\">AI transformation<\/a> with NiCE Cognigy in 2025, introducing AI-powered voice self-service to identify member needs and direct inquiries to the appropriate teams. With CXone, AOK PLUS is extending that intelligence across its broader member service operation, connecting AI-powered interactions with 2,400 employees and 120 skills that intelligently route inquiries based on employee competencies. Together, NiCE Cognigy and CXone create one foundation for orchestrating automated and employee-assisted service from interaction to resolution.<\/p>\n<p>\nThe unified approach is already operating at significant scale. AOK PLUS is supporting more than 5 million annual member interactions on CXone and has achieved a call acceptance rate above 95%. The organization also migrated more than 1,400 telephone numbers with zero downtime. The implementation was delivered by NiCE in collaboration with long-standing Platinum partner <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fcct-solutions.com%2Findex.php%2Fen%2F&amp;esheet=54599490&amp;newsitemid=20260908634987&amp;lan=en-US&amp;anchor=CCT+Solutions&amp;index=2&amp;md5=02bcb52a008f002ae274b064c38a66a3\">CCT Solutions<\/a>.<\/p>\n<p>\nTrust and data sovereignty are central to AOK PLUS\u2019s approach. The organization is among the first public health insurers in Germany to move member service operations to the cloud and the first insurer in Saxony and Thuringia to deploy AI-powered voice automation in a sovereign cloud environment. Deployed in NiCE\u2019s EU Sovereign Cloud, CXone provides the security, governance and data sovereignty required to scale AI while meeting stringent German and European healthcare requirements.<\/p>\n<p>\n\u201cOur members are getting faster, more personalized support without ever losing the security and trust they expect,\u201d said <b>Sebastian Reichenbach, Project Lead Customer Experience &amp; Contact Center, AOK PLUS<\/b>. \u201cThat\u2019s what happens when AI agents and our 2,400 employees work from the same platform, so no matter who or what responds, the experience feels seamless.\u201d<\/p>\n<p>\n\u201cAOK PLUS is turning millions of member interactions into personalized, trusted experiences at scale, and that\u2019s the real payoff of bringing AI agents and member service together on one platform,\u201d said <b>Darren Rushworth, President, NiCE International<\/b>. \u201cAnd they\u2019re doing it without compromising the security and data sovereignty their members expect.\u201d<\/p>\n<p><b>About AOK PLUS<\/b><\/p>\n<p>\nAOK PLUS \u2013 The Health Insurance Fund for Saxony and Thuringia is a federal agency operating within Germany&#8217;s statutory health insurance system. Headquartered in Dresden, AOK PLUS serves more than 3.4 million members through more than 130 local branches across Saxony and Thuringia and employs approximately 7,000 people. For more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.aok.de%2F&amp;esheet=54599490&amp;newsitemid=20260908634987&amp;lan=en-US&amp;anchor=www.aok.de&amp;index=3&amp;md5=d985512a5bd4dc6d4fec2371f420afec\">www.aok.de<\/a>.<\/p>\n<p><b>About NiCE<\/b><\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.nice.com%2F&amp;esheet=54599490&amp;newsitemid=20260908634987&amp;lan=en-US&amp;anchor=NiCE&amp;index=4&amp;md5=55516811153e1cb073eff45463e5555a\"><b>NiCE<\/b><\/a> (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE\u2019s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.<\/p>\n<p><i>Trademark Note:<\/i> NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE&#8217;s marks, please see: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.nice.com%2Fnice-trademarks&amp;esheet=54599490&amp;newsitemid=20260908634987&amp;lan=en-US&amp;anchor=www.nice.com%2Fnice-trademarks&amp;index=5&amp;md5=0af6921bb53484be6eba4aaf22bbffe3\">www.nice.com\/nice-trademarks<\/a>.<\/p>\n<p><i>Forward-Looking Statements<\/i><\/p>\n<p><i>This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the \u201cCompany\u201d). In some cases, such forward-looking statements can be identified by terms such as \u201cbelieve,\u201d \u201cexpect,\u201d \u201cseek,\u201d \u201cmay,\u201d \u201cwill,\u201d \u201cintend,\u201d \u201cshould,\u201d \u201cproject,\u201d \u201canticipate,\u201d \u201cplan,\u201d \u201cestimate,\u201d or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company\u2019s growth strategy; success and growth of the Company\u2019s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company&#8217;s products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company\u2019s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the \u201cSEC\u201d). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company&#8217;s reports filed from time to time with the SEC, including the Company\u2019s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.<\/i><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260908634987r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260908634987\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20260908634987\/en\/<\/a><\/span><\/p>\n<p><b>Corporate Media Contact<br \/>\n<br \/><\/b>Christopher Irwin-Dudek, +1 201 561 4442, <a rel=\"nofollow\" href=\"mailto:media@nice.com\">media@nice.com<\/a>, ET<\/p>\n<p><b>Investors<br \/>\n<br \/><\/b>Ryan Gilligan, +1-551-417-2531, <a rel=\"nofollow\" href=\"mailto:ir@nice.com\">ir@nice.com<\/a>, ET<br \/>\n<br \/>Omri Arens, +972 3 763-0127, <a rel=\"nofollow\" href=\"mailto:ir@nice.com\">ir@nice.com<\/a>, CET<\/p>\n<p><b>KEYWORDS:<\/b> New Jersey United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Apps\/Applications Technology Other Technology Health Insurance Software Networks Other Health Health Data Management Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20260908634987\/en\/2523596\/3\/NiCE_Logo_600x600.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>AOK PLUS Goes Live on NiCE\u2019s Unified CX AI Platform Leading German health insurer brings NiCE Cognigy AI agents and CXone together to support more than 5 million annual member interactions HOBOKEN, N.J.&#8211;(BUSINESS WIRE)&#8211;NiCE (Nasdaq: NICE) today announced that AOK PLUS is now live on NiCE Cognigy and CXone, making it one of the first customers to bring AI agents and member service operations together on NiCE\u2019s unified CX AI platform. The deployment unites AI-powered self-service, intelligent orchestration, workflows and employee expertise to support more than 5 million annual member interactions. AOK PLUS began its AI transformation with NiCE Cognigy in 2025, introducing AI-powered voice self-service to identify member needs and direct inquiries to the appropriate teams. With CXone, AOK &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/aok-plus-goes-live-on-nices-unified-cx-ai-platform\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;AOK PLUS Goes Live on NiCE\u2019s Unified CX AI Platform&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1001120","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AOK PLUS Goes Live on NiCE\u2019s Unified CX AI Platform - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/aok-plus-goes-live-on-nices-unified-cx-ai-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AOK PLUS Goes Live on NiCE\u2019s Unified CX AI Platform - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"AOK PLUS Goes Live on NiCE\u2019s Unified CX AI Platform Leading German health insurer brings NiCE Cognigy AI agents and CXone together to support more than 5 million annual member interactions HOBOKEN, N.J.&#8211;(BUSINESS WIRE)&#8211;NiCE (Nasdaq: NICE) today announced that AOK PLUS is now live on NiCE Cognigy and CXone, making it one of the first customers to bring AI agents and member service operations together on NiCE\u2019s unified CX AI platform. The deployment unites AI-powered self-service, intelligent orchestration, workflows and employee expertise to support more than 5 million annual member interactions. AOK PLUS began its AI transformation with NiCE Cognigy in 2025, introducing AI-powered voice self-service to identify member needs and direct inquiries to the appropriate teams. With CXone, AOK &hellip; Continue reading &quot;AOK PLUS Goes Live on NiCE\u2019s Unified CX AI Platform&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/aok-plus-goes-live-on-nices-unified-cx-ai-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-08T12:04:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20260908634987r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/aok-plus-goes-live-on-nices-unified-cx-ai-platform\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/aok-plus-goes-live-on-nices-unified-cx-ai-platform\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"AOK PLUS Goes Live on NiCE\u2019s Unified CX AI Platform\",\"datePublished\":\"2026-09-08T12:04:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/aok-plus-goes-live-on-nices-unified-cx-ai-platform\\\/\"},\"wordCount\":1024,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/aok-plus-goes-live-on-nices-unified-cx-ai-platform\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20260908634987r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/aok-plus-goes-live-on-nices-unified-cx-ai-platform\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/aok-plus-goes-live-on-nices-unified-cx-ai-platform\\\/\",\"name\":\"AOK PLUS Goes Live on NiCE\u2019s Unified CX AI Platform - 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The deployment unites AI-powered self-service, intelligent orchestration, workflows and employee expertise to support more than 5 million annual member interactions. AOK PLUS began its AI transformation with NiCE Cognigy in 2025, introducing AI-powered voice self-service to identify member needs and direct inquiries to the appropriate teams. 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