Phreesia and Lafayette General Health Partner to Deliver a Better Patient Experience

Phreesia and Lafayette General Health Partner to Deliver a Better Patient Experience

Lafayette General Health, a non-profit regional health system serving south central Louisiana, and Phreesia, the nation’s leading patient intake platform, are excited to announce they have partnered to offer Lafayette General Health’s patients a more modern, convenient and engaging experience.

Lafayette General Health went live with Phreesia’s automated patient intake platform in five of its clinics. After three weeks of success, the organization rolled out Phreesia across nearly all of the Lafayette General Medical Doctors (LGMD) sites.

“Our partnership with Phreesia allows LGH to continue to invest in innovative technology to redefine the healthcare experience,” said Michael Dozier, Chief Information Officer at Lafayette General Health. “Phreesia’s platform allows for a simplified check-in process that leverages mobile technology from the comfort of the patient’s home.”

Lafayette General Health is leveraging Phreesia’s now-generally available bidirectional, discrete integration with Cerner Millennium to capture demographic and payment information from patients during intake. The data is automatically sent to staff in real time so they can more fully understand patients’ individual status.

“LGH is focused on removing the friction that patients experience when seeking healthcare,” said Marisa Alack, Lafayette General Health’s Chief Engagement Officer. “With Phreesia, we now have a way for patients to efficiently check in, from a place that’s convenient for them, on a device that’s familiar to them.”

Patients can receive a text message or email through Phreesia’s Mobile platform prompting them to check in from their own device, prior to their appointment or when they arrive. This helps patients save time in the waiting room and streamlines operations for front office staff. The organization will also offer a PhreesiaPad to patients who prefer a tablet check-in option.

“We’re pleased to partner with Lafayette General Health to help them deliver a better and more engaging patient experience,” said Phreesia CEO Chaim Indig. “As Phreesia continues to expand its reach to healthcare organizations across the country, we’re committed to giving patients and providers solutions that deliver meaningful value.”

About Phreesia

Phreesia gives healthcare organizations a suite of robust applications to manage the patient intake process. Our innovative SaaS platform engages patients in their healthcare and provides a modern, consistent experience, while enabling healthcare organizations to optimize their staffing, boost profitability and enhance clinical care.

About Lafayette General Health

Lafayette General Health (LGH) is a non-profit, community-owned health system committed to delivering excellent care to Southwest Louisiana across a 10-parish area known as Acadiana. The system’s flagship hospital is Lafayette General Medical Center, founded in 1911, and it also owns or manages Lafayette General Surgical Hospital, Lafayette General Orthopaedic Hospital, St. Martin Hospital, University Hospital & Clinics, Acadia General Hospital and Abrom Kaplan Memorial Hospital. Both Lafayette General Medical Center and University Hospital & Clinics are major teaching hospitals, providing graduate medical education across many disciplines. Lafayette General Health is a founding member of the Ochsner Health Network, a collaboration of leading health systems across the greater Gulf South region. LGMC ranked #17 in Top 100 Consumer Loyalty by NRC Health. Lafayette General Health has been named “Most Wired” by CHIME Healthcare’s Most Wired since 2012. And for the last four years, LGH entities have been named among Modern Healthcare’s Best Places to Work. For more information about Lafayette General Health and its affiliates, visit and follow us on Facebook and Instagram.


Amy Wachler

(646) 402-5795

Lafayette General Health:

Patricia Thompson

(337) 289-8604

KEYWORDS: Louisiana New York United States North America

INDUSTRY KEYWORDS: Managed Care Hospitals General Health Health